Q. How long will my order take to arrive?
A. Overall a package shouldn’t take more than 21-40 days to arrive and typical shipping times are 21-30 days.
Q. I made a large order but not all the items have arrived yet?
A. We ship items out in small groups so that you don’t get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.
Q. My order has been dispatched, how can I track my order?
A. If you have ordered an item through our promotional (£0.00 per item) offer please note that we cannot offer a tracking number for your item.
Q. Why do you give your products away for free?
A. One of our goals has always been to make fashionable accessories attainable for everyone and sometimes we are able to offer this as part of a promotional offer.
Q. Are your promotional items actually free?
A. Yes, all we ask is for customers to cover postage and packaging fees when we are running promotional offers.
Q. Are there any other costs I need to pay?
A. We only ask customers to cover the small packaging and shipping costs to ship their order (around £7.50 to the UK). There are no other costs, now or in the future.
Q. How can you offer free products?
A. We order a vast amount of products every week, this allows us to get the lowest possible price. We also have special rates with our logistics partners which ensures we keep shipping and packaging charges to a minimum.
Q. Where will my order be dispatched from?
A. All orders are dispatched from our warehouse in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.
Q. Why does the checkout page state my information may be transferred to the United States?
The Montiago website runs on one of the world’s most popular and secure e-commerce platforms. It uses PayPal to process your payment. PayPal is an American company and have secure servers which are based in the United States as well as some European countries, therefore our customer’s information may be transferred to the USA.
This is standard practice and ensures your information is kept as safe as possible.
Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through PayPal for your convenience and security. We Have used this trusted option as our Payment Gateway which is certified Level 1 PCI DSS compliant.
Montiago itself does not have access to your card details and your payment which is processed through PayPal is later remitted to ourselves.
If you have a question which isn’t answered here, please email us at [email protected]